Frequently Asked Questions
Everything you need to know about your Ascension wardrobe.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or following the specific fit notes in the description.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Affirm and Klarna.
Are your materials sustainably sourced?
At Ascension, we are committed to ethical fashion. We use organic cotton, recycled polyester, and partner with manufacturers who adhere to fair labor practices and environmental standards.
Can I track my shipment in real-time?
Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey to your doorstep.